Terms & conditions

Who we are. Airport Shuttles Dunedin is a brand of Dunedin Passenger Services Limited ("we", "us", "our"), which also operates Uniquely Dunedin and Dunedin Passenger Services. These terms apply to every Airport Shuttles Dunedin booking — Ride Share, Electric Executive and Luxury — whether you book on our website, in our app or by phone. By booking, you agree to them for yourself and everyone in your booking.

One account across our brands. When you sign up, you create one Dunedin Passenger Services account. The same sign-in and saved details work across Airport Shuttles Dunedin, Uniquely Dunedin and Dunedin Passenger Services. Each booking follows the terms of the brand you book with.

Bookings. Your booking is confirmed when we email you a confirmation with your booking reference. Please check it straight away and tell us if anything is wrong. Online bookings close a short time before each departure; for urgent travel please call 0800 477 800. Seats are held for a short time while you pay — if payment isn't completed, they are released.

Prices and payment. All prices are in New Zealand dollars and include GST. You can pay by card when you book (processed securely by Stripe — we never see or store your full card number) or, where offered, in cash to your driver, which may carry a small cash-handling fee. If your card payment doesn't go through, you can try again or, where offered, choose to pay your driver in cash instead. The price shown when you confirm is the price you pay.

Member fares and fixed-fare codes. Members who are signed in see fixed member fares where they apply. A fixed-fare code given to you by our office or a driver gives you the agreed price for one booking; it is for the person it was issued to and can be used once.

Cancelling 48 hours or more before travel. You can cancel online in Manage Booking (or by calling 0800 477 800) and you get a full refund, automatically, to the card you paid with. Refunds usually reach your account within 5–10 working days.

Cancelling within 48 hours of travel. You can still cancel online at any time before your scheduled pickup. Instead of a refund, the amount you paid is added to your travel credit, which you can use on a future booking. Before you confirm, Manage Booking shows you exactly what will happen. Once your pickup time has passed, the booking can no longer be cancelled.

Travel credit. Travel credit is held against the email address on the booking. You can use it when you are signed in with that email address and have confirmed it. It can pay for all or part of any Airport Shuttles Dunedin booking — Ride Share, Electric Executive or Luxury — with anything left to pay by card or cash. Credit is valid for 12 months from the date it was last added to, can't be transferred to anyone else and can't be exchanged for cash. If you cancel a booking that was paid with travel credit, that part goes back to your travel credit.

Unpaid bookings. If you were going to pay your driver in cash and haven't paid anything yet, you can cancel at any time before your pickup at no charge.

If your flight is cancelled. If you booked with your flight number and your airline cancels or diverts that flight, you can cancel your booking for a full refund at any time — even within 48 hours of travel.

Changes. To change a booking, send a change request in Manage Booking or call 0800 477 800. Changes depend on availability and may change the fare.

No-shows. If you are not at your pickup address during your pickup window and we can't reach you, the booking is recorded as a no-show and no refund or credit is given.

Being ready. Please be ready at your pickup address at the start of your pickup window. We recommend arriving at the airport at least 90 minutes before domestic check-in closes.

Delays. Travel times can be affected by traffic, weather and changes to flight schedules. Airport pickup times may be adjusted to match actual flight arrivals.

Luggage and extras. Standard luggage allowances apply. Extra bags, oversized items, bikes and car seats should be added to your booking in advance and may cost extra.

Vouchers. Vouchers hold stored value, can't be exchanged for cash and must be used before they expire. A voucher balance can be used across one or more bookings.

Conduct. Seat belts must be worn. No smoking or vaping in our vehicles. Our driver may refuse to carry anyone whose behaviour is unsafe or abusive, and no refund is given in that case. A cleaning or damage fee may be charged if a vehicle needs extra cleaning or is damaged.

Our liability. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply (the Consumer Guarantees Act does not apply to business bookings). Otherwise, to the extent the law allows, our liability for any booking is limited to the price you paid for it, and we are not liable for indirect losses such as missed flights or connections. Personal injury from an accident in New Zealand is covered by ACC, which may not cover all costs for overseas visitors — we recommend travel insurance.

Events beyond our control. We are not liable for failing to provide a trip because of events outside our reasonable control, such as extreme weather, natural disasters, road closures or government action. If this happens, we'll offer to move your booking or refund the part of the trip not provided.

Privacy. We look after your personal information in line with the Privacy Act 2020 — see our Privacy Policy.

Governing law and changes. These terms are governed by New Zealand law. We may update them from time to time; the terms in place when you booked apply to your booking.

Current version: 2026-11-v2. Dunedin Passenger Services Limited.