Cancellation & refund policy
Plans change — here's exactly what happens when you cancel.
48 hours or more before travel: cancel online in Manage Booking (or call 0800 477 800) and you get a full refund, automatically, to the card you paid with — usually within 5–10 working days.
Within 48 hours of travel: you can still cancel online at any time before your scheduled pickup. The amount you paid is added to your travel credit instead of being refunded. Manage Booking shows you what will happen before you confirm.
Travel credit: held against the email address on the booking and valid for 12 months from the date it was last added to. Sign in with that email (and confirm it) to use it on any Airport Shuttles Dunedin booking — Ride Share, Electric Executive or Luxury — paying for all or part of the fare, with the rest by card or cash. It can't be transferred or exchanged for cash.
Bookings paid with travel credit: if you cancel, the part paid with credit goes back to your travel credit.
Unpaid bookings: if you were going to pay your driver in cash and haven't paid anything, you can cancel at any time before your pickup at no charge.
Flight cancelled or diverted: if you booked with your flight number and your airline cancels or diverts that flight, you can cancel for a full refund at any time, even within 48 hours.
After your pickup time: once your pickup time has passed, the booking can't be cancelled online. If you are not at your pickup address and we can't reach you, the booking is a no-show and no refund or credit is given.
Changes: send a change request in Manage Booking or call 0800 477 800. Changes depend on availability and may change the fare.
Part of our Terms & Conditions (version 2026-11-v2).