Privacy policy

Who we are. Dunedin Passenger Services Limited operates Airport Shuttles Dunedin, Uniquely Dunedin and Dunedin Passenger Services. We are responsible for the personal information collected through all three, and we handle it in line with the New Zealand Privacy Act 2020.

One account for all three brands. When you sign up with any of our brands, you create one account that works across all three. Your name, contact details, saved addresses and preferences are shared between them so you don't have to enter them again, and you can see your bookings with each brand.

What we collect. The details we need to plan and run your trip: your name, email, mobile number, pickup and drop-off addresses, flight details, booking and payment history, travel credit and voucher balances, and whether you've told us you are a student. If you use our app, we also keep a device token so we can send you trip notifications.

How we use it. To take and run your bookings, keep you updated about your trip, apply member fares and travel credit, handle payments, refunds and enquiries, and improve our service. We do not sell your information.

News and offers. We only send you news and offers if you've said yes. You can change your mind at any time with the unsubscribe link at the bottom of our emails, in My details, or by contacting us. One choice covers all three brands. Turning them off doesn't affect your account, member fares or travel credit, and we'll still send the emails and messages you need about your bookings.

Flight tracking. When you book a pickup with your flight number, we use it to follow your flight with our flight-data provider (FlightAware), so we can move your pickup and tell you about delays, cancellations or diversions. We share only the flight number — never your name or contact details.

Messages. If you message us about a trip, your messages are seen by our dispatch team and your driver. Other passengers don't see them unless you choose to share them. Messages are kept for 90 days, then deleted.

Payments. Card payments are handled securely by Stripe. We only keep safe card details for display, such as the card brand, last four digits and expiry date.

Who else sees it. Our drivers see what they need for your trip. We use trusted service providers to host our systems and to send emails, texts and app notifications; they may only use your information to provide those services to us. We may also share information where the law requires it.

How long we keep it. We keep booking and payment records for as long as we need them to run our business and meet our tax and legal obligations, and other information only for as long as it's useful to you.

Your rights. You can ask to see or correct the information we hold about you, or ask us to delete your account, by calling 0800 477 800 or using the contact page. If you're not happy with how we've handled your information, you can also contact the Office of the Privacy Commissioner.

Current version: 2026-11-v2.